Terms & Conditions
Welcome to ACE Online Counselling! These Terms and Conditions govern your use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you may not access the website or use our services.
1. Definitions
- “ACE Online Counselling” refers to the online counselling service provided through our website.
- “Website” refers to the ACE Online Counselling website accessible at www.aceonlinecounselling.com.au.
- “User,” “You,” or “Client” refers to any individual accessing or using our website and services.
2. Services
- ACE Online Counselling provides online counselling services, which may include but are not limited to text-based counselling sessions, video counselling sessions, and other related services.
- Our services are provided by qualified and licensed counsellors who adhere to professional standards and ethical guidelines.
3. User Responsibilities
- By using our website and services, you agree to provide accurate and truthful information.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- You agree not to use our website and services for any unlawful or prohibited purpose.
- Your privacy is important to us. Please refer to our Privacy Policy [hyperlink to Privacy Policy] for information on how we collect, use, and disclose personal information.
5. Payment and Billing
- Payment for counselling sessions will be processed through our secure payment gateway.
- Fees for counselling sessions are outlined on our website and are subject to change at our discretion.
- All payments are non-refundable unless otherwise stated.
6. Limitation of Liability
- ACE Online Counselling shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website and services.
- In no event shall ACE Online Counselling’s total liability exceed the amount paid by you for the services.
7. Intellectual Property
- All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of ACE Online Counselling or its licensors and is protected by intellectual property laws.
- You may not modify, reproduce, distribute, or display any content from our website without prior written permission from ACE Online Counselling.
8. Modifications to Terms and Conditions
- ACE Online Counselling reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
- It is your responsibility to review these Terms and Conditions periodically for changes. Your continued use of our website and services following the posting of changes constitutes acceptance of those changes.
9. Governing Law
- These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia.
- Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Australia.
10. Contact Us
- If you have any questions or concerns about these Terms and Conditions, please contact us at info@aceonlinecounselling.com.au.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please refrain from using our website and services.