Privacy Policy

At ACE Online Counselling, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing or using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Collection of Personal Information

  • We may collect personal information from you when you access or use our website and services, including but not limited to:
    • Name
    • Contact information (email address, phone number)
    • Payment information
    • Demographic information
    • Any other information you voluntarily provide to us
  • We may also collect non-personal information such as your IP address, browser type, and operating system for analytical purposes.

2. Use of Personal Information

  • We may use your personal information to:
    • Provide counselling services and communicate with you about your sessions
    • Process payments and billing
    • Send you administrative and promotional emails
    • Improve our website and services
    • Comply with legal obligations

3. Disclosure of Personal Information

  • We may disclose your personal information to third parties in the following circumstances:
    • With your consent
    • To our service providers who assist us in providing our services (e.g., payment processors)
    • When required by law or to protect our rights or the rights of others

4. Security of Personal Information

  • We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
  • However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your personal information.

5. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.

6. Children’s Privacy

  • Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.

7. Changes to Privacy Policy

  • We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services following the posting of changes constitutes acceptance of those changes.

8. Contact Us

  • If you have any questions or concerns about this Privacy Policy, please contact us at info@aceonlinecounselling.com.au.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using our website and services.