FAQ
Frequently Asked Questions
Phone
1300 018 255
What is online counselling?
Online counselling is a form of therapy where individuals can receive professional support and guidance from licensed therapists or counsellors via the internet, typically through video calls, phone calls, or messaging.
How does online counselling work?
Online counselling sessions are conducted through secure online platforms or apps. Clients and therapists communicate in real-time or asynchronously, depending on the chosen format (video, phone, chat).
Is online counselling as effective as in-person counselling?
Research suggests that online counselling can be just as effective as traditional in-person therapy for many people. However, effectiveness may vary depending on individual needs and preferences.
What types of issues can be addressed through online counselling?
Online counselling can address a wide range of issues, including anxiety, depression, relationship problems, stress management, grief, trauma, and more.
How do I choose an online counsellor?
When choosing an online counsellor, consider factors such as their qualifications, experience, specialties, approach to therapy, and whether they are licensed in your area.
Is online counselling confidential?
Yes, reputable online counselling platforms adhere to strict privacy and confidentiality standards to protect clients’ personal information and sessions.
How much does online counselling cost?
The cost of online counselling can vary depending on factors such as the therapist’s credentials, session length, and the platform used. Some platforms offer subscription plans or pay-per-session options.
Is online counselling suitable for children and adolescents?
Yes, online counselling can be suitable for children and adolescents, but it’s essential to ensure that they have appropriate technology access and parental support during sessions.
Can I access online counselling if I live in a remote area?
Yes, one of the advantages of online counselling is its accessibility, making it a valuable option for individuals in remote or rural areas who may have limited access to in-person therapy services.
Do I need special equipment or software for online counselling?
You’ll typically need a device with internet access, such as a computer, tablet, or smartphone, along with a webcam and microphone for video sessions. Many platforms provide user-friendly interfaces, so special software is usually not required.
Is online counselling suitable for crisis situations?
Online counselling may not be appropriate for immediate crisis situations. If you are in crisis or experiencing thoughts of self-harm or harm to others, it’s essential to seek immediate help from emergency services or a crisis hotline.
Are online counsellors licensed and accredited?
Reputable online counselling platforms ensure that their counsellors are licensed and accredited professionals who meet the necessary qualifications and adhere to ethical standards.
Can I switch therapists if I’m not satisfied with my current one?
Yes, most online counselling platforms allow clients to switch therapists if they feel they’re not a good fit. It’s essential to communicate your concerns with the platform’s support team to facilitate the process.
Is online counselling covered by insurance?
Some insurance providers may cover online counselling services, but coverage varies depending on your policy and location. It’s advisable to check with your insurance provider to determine your coverage options.
How do I get started with online counselling?
To get started with online counselling, you can research reputable online counselling platforms, register for an account, complete any necessary assessments, and schedule your first session with a licensed therapist.
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